At Aurio, we are committed to getting your order to you safely and efficiently. Please review the information below regarding order processing, shipping, delivery, and damaged or missing shipments.
Order Processing
Orders are typically processed during regular business days, Monday through Friday, excluding holidays.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, when available.
Please note that order processing time is separate from carrier transit time.
Shipping Rates
Shipping charges are calculated based on factors such as the products ordered, package size and weight, shipping destination, and selected shipping method.
The applicable shipping cost will be displayed at checkout before you complete your purchase.
For oversized, heavy, or special-order products, additional shipping or freight charges may apply. If additional arrangements are required, our team will contact you before the order is shipped.
Shipping & Delivery
Estimated delivery times may vary depending on product availability, destination, shipping method, and carrier service.
Delivery dates provided at checkout or by the shipping carrier are estimates and are not guaranteed. Delays may occasionally occur due to weather, carrier disruptions, holidays, high shipping volumes, or other circumstances outside of our control.
Tracking Your Order
When tracking information is available, it will be included in your shipping confirmation email.
Please allow some time for the carrier's tracking system to update after your shipping confirmation is sent.
Multiple Packages
Depending on the products in your order, items may be shipped separately or from different locations. If your order is shipped in multiple packages, you may receive more than one tracking number.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before submitting your order. If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.
Damaged Packages
Please inspect your shipment as soon as it arrives.
If your order arrives damaged, please keep the product, original packaging, shipping box, and all packing materials. Take clear photos of the damaged item and packaging and contact eAurio Customer Support as soon as possible.
Providing photos, your order number, and a description of the damage will help us review the issue and determine the appropriate next steps.
Lost or Missing Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please first check around the delivery location and with household members, neighbors, or building management, when applicable.
You may also contact the shipping carrier using your tracking number.
If you are still unable to locate the shipment, please contact eAurio Customer Support for assistance.
Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We will make every reasonable effort to accommodate your request; however, once an order has been processed or shipped, we may not be able to modify or cancel it.
Returns & Exchanges
Shipping-related return and exchange requests are subject to the eAurio Return & Exchange Policy. Please review our Return & Exchange Policy for information regarding eligibility, return shipping, exchanges, refunds, and other applicable conditions.
Questions About Shipping?
If you have questions about your order, shipping status, or delivery, please contact eAurio Customer Support cs@eaurio.com and include your order number so our team can assist you.