At Aurio Lighting, your satisfaction is important to us. If you are not completely satisfied with your purchase, we offer returns on eligible unused products within 30 days of the original purchase date, subject to the conditions below.
30-Day Return Policy
To qualify for a return, the product must meet the following requirements:
- The return must be initiated within 30 days of the purchase date.
- The product must be unused and in brand-new condition.
- All original packaging, shipping cartons, paperwork, parts, and accessories must be included.
- Products showing signs of use, damage, wear, scratches, marks, or alterations are not eligible for return.
- A receipt or other proof of purchase is required.
How to Request a Return
To initiate a return, please contact our customer service team at cs@eaurio.com or call us at 1-888-551-1668, Monday – Friday 9:00am – 5:00pm to request a Return Merchandise Authorization (RMA) number.
Important: Returns sent without an authorized RMA number will not be accepted.
Once you receive your RMA number and return instructions, you may use the shipping carrier of your choice to send the product back.
We strongly recommend securely packaging the returned products and providing the shipment tracking number to help us verify delivery at our return center.
Purchases Made Through Other Retailers
For products not purchased directly through our official website, eaurio.com, please contact the original retailer or place of purchase for assistance with returns, refunds, or exchanges.
Exchange Policy
We currently do not offer direct product exchanges.
If you would like a different product, you may return your eligible unused item within the 30-day return period and place a new order for the desired product.
Refund Processing
Once we receive your returned product, our team will inspect it to confirm that it meets our return eligibility requirements.
- Approved refunds will be processed within 7 business days after the returned product is received and inspected.
- Refunds will be issued to the original payment method.
- Your bank or credit card provider may require an additional 10 business days or longer to post the refund to your account.
If your refund has not appeared after one billing cycle, please contact your bank or credit card provider for assistance.
Defective, Damaged, or Incorrect Products
Please inspect your order upon delivery.
If your product arrives defective, damaged, or incorrect, please contact our customer service team within 7 days of receiving your order.
To help us resolve the issue efficiently, please provide:
- Your order number or proof of purchase
- A description of the issue
- Clear photos or videos showing the defective, damaged, or incorrect product
For eligible claims reported within this 7-day period, we will offer a replacement or refund based on your preference.
Claims for delivery-related damage, incorrect items, or defects discovered upon receipt that are submitted after 7 days will not be accepted under this initial delivery-issue procedure. This does not limit any applicable product warranty or rights provided by law.
Contact Us
For return requests, refund questions, or assistance with damaged or incorrect orders, please contact:
Aurio Lighting Customer Service Monday – Friday 9:00am – 5:00pm
Email: cs@eaurio.com
Phone Number: 1-888-551-1668
Website: www.eaurio.com